FAQ

We want your new Cover product to look great! Don't forget to review the tips in our installation guide before starting your install.


Samples

Need to try before you buy? Pay as little as $10 for the sample of your choice in up to three colours (you will receive three pieces). We'll ship your samples with a $10 coupon applicable to your next order. This makes your samples FREE when applied to a purchase! If you are ordering a large scale design, we will send 3 pieces at a reduced size. Don't be shy to email us if you have any questions!

Smooth and flat surfaces are ideal, such as painted walls, glass, mirrors. If you are unsure about the texture on your walls, we provide samples for every decal or wallpaper, so you can test out the adhesive on your wall.

We do! If you have a special request we will do our very best to help you. See our contact page to get in touch!

We cannot accept returns or exchanges for murals, wallpaper or custom orders. Returns are accepted within 14 days of receiving your order. A 25% restocking fee will be applied to all returns as each item is made to order. If you have any questions or concerns about sizing or color, you can request a sample, we send you a coupon back for the price of the sample.

Freshly painted walls need some time to cure. The minimum would be about a week after you've painted, and up to a month depending on the paint you've used.

In some cases vinyl decals can moved to another wall or repositioned however, they cannot be stored or moved.

That is one thing we love about our decals and wallpaper. They have a very friendly adhesive that won't damage your walls. Our decals are meant for one time use only, but if you are careful you can move them around on the wall even after some time has passed. *See disclaimer for more details

Our designs are meant for easy install with no adhesive residue. See our installation guide for more information.

If you are an interior designer, architect or design professional, we would love to hear from you! Contact us to receive special trade quotes on your upcoming projects.

Tracking numbers are available upon request.

If you live in and around Vancouver, BC, we offer pick up at our warehouse for you to save on shipping costs. Call or email to arrange for a pick up time. See Contact Information.